At Indi Authentic Hub, customer satisfaction is our top priority. We strive to ensure that you receive high-quality products in excellent condition. However, we understand that issues may arise, and we have implemented the following refund and return policies:
1. Refund Eligibility
A full refund is available under the following circumstances:
If you request a cancellation before the order is packed and shipped.
If the product you receive is broken or damaged during transit.
If an incorrect product or parcel is delivered to you.
2. Refund Process
Notify us within 10 days of receiving the product to initiate a refund request.
Provide clear photographic evidence of the damaged or incorrect product for verification.
Once your claim is approved, the refund will be processed within 7-10 business days. Refunds will be issued to the original payment method.
3. Return Requirements
The product must be unused and in its original packaging, including tags and labels, for returns.
4. Exclusions
Items that have been intentionally damaged, tampered with, or used are not eligible for refunds or returns.
5. Legal Action for Fraudulent Claims
We maintain a strict policy against fraudulent claims. Any attempt to misuse the refund policy will be investigated, and legal action may be taken against individuals submitting false claims.
